LEGAL REFERENCE

Privacy Policy — aapke liye likha gaya

fecl3 par aapka personal aur financial data hamara zimmedari hai. Yeh privacy policy batata hai ke hum kya jaankari rakhte hain, kyun rakhte hain, aur kaise aapke account...

Data encryptionAccount securityPayment privacyLocal compliance
Lobby dekheiye Read FAQ
fecl3 Privacy Policy — aapke liye likha gaya

Hamari privacy posture aur jurisdiction rules

fecl3 Pakistan ke supported ilaqon mein operate karta hai aur local data protection laws ko follow karta hai. Jab aap account khol kar JazzCash, Easypaisa, SadaPay ya Raast se transaction karte ho, hum aapka naam, mobile number, aur banking details collect karte hain verification ke liye. Yeh information hamari secure servers par stored rehti hai aur third-party payment processors ko sirf transaction

process karne ke liye available hoti hai. Hum aapki consent ke bina kisi ko marketing ke liye aapka data nahi dete. Agar aap withdraw karte ho, hum withdrawal ka history aapke account mein record rakhte hain legal compliance ke liye.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

APNE SAWALAT PUCHO

Privacy se judi help ke liye hum yahan hain

Team online

Email Support

Aapke privacy concerns ke liye hamko email karien. Hum 24 ghanton mein reply dete hain aur aapke requests ko seriously lete hain.

In-App Messaging

fecl3 app ya website par kisi bhi privacy question ke liye hamara support team se directly chat karien. Real-time replies available hain.

Account Settings

Aapka personal data view karien ya update karien directly aapke account settings mein. Full transparency aur control aapke haath mein.

SECURITY STANDARDS

Humara approach — sab kuch transparent aur secure

SSL Encryption

Tamam login aur payment data HTTPS encryption ke through travel karta hai. Man-in-the-middle attacks se protection built-in hai.

Secure Password Storage

Aapka password hashed aur salted format mein store hota hai. Hum kabhi bhi plaintext mein passwords hold nahi karte.

Data Retention

Hum sirf utna data rakhte hain jitna zaroori hai. Account deletion ke baad, 90 days mein tamam personal info purge ho jata hai.

Third-Party Audits

Hamara security infrastructure independent testers ke through verify hota hai. Vulnerability assessments quarterly schedule par chalti hain.

Pakistan Compliance

Local payment laws aur data privacy regulations ke andar hum fully operate karte hain. Hamara compliance team constantly updated rahta hai.

Two-Factor Authentication

Login ke liye 2FA available hai. Aap OTP verify kar sakte ho aur extra layer add kar sakte ho.

Privacy vs Terms of Service — kya farq hai

Privacy Policy
Batata hai ke hum kaun sa data collect karte hain aur kyun. Aapke rights aur kaise aap aapni info control kar sakte ho.
Terms of Service
Bataata hai aapka account use karne ke rules. Kaunsi activities allowed hain aur account suspension ke reasons.
Cookie Policy
Sirf cookies aur tracking tools ke baare mein likha gaya. Kyun hum cookies use karte hain aur opt-out kaise karien.
Payment Security
JazzCash, Easypaisa, SadaPay aur Raast transactions ke liye separate safeguards. Refund policy aur chargeback procedures yahan likhe hain.
Data Access Rights
Aapka complete data download karne ka right hai. Subject Access Request file karien aur hum 30 days mein provide karenege.
International Transfers
Agar aap Pakistan ke bahar se access karien, kaunse regions supported hain. Data cross-border movement ke rules explain hain.
Updates & Amendments
Jab hum privacy policy update karien, hum aapko notify karenege. Major changes ke liye explicit consent maangte hain.
ACCOUNT VISIBILITY

Aapke dashboard par kya dikhai deta hai

Login Activity Log Tamam logins, timestamps, aur devices record hote hain. Suspicious activity...
Connected Payment Methods JazzCash, Easypaisa, SadaPay, Raast — sab connected accounts ek jagah...
Transaction History Deposits, withdrawals, aur bets — sab chronologically store hote hain...
Privacy Settings Communication preferences set karien. Marketing emails, SMS, push notifications —...
Data Download Aapka complete profile data JSON ya CSV format mein download...
Account Deletion Permanent account closure request karien. Data purge confirm hoga aur...

Privacy ke baare mein pooche jaane wale sawal

Nahi, hum GPS ya location services use nahi karte. Login ke liye sirf IP address dekha jata hai fraud detection ke liye. Aap location sharing disable rakh sakte ho apne device settings mein.

Haan. JazzCash, Easypaisa, SadaPay ya Raast ke through transaction ka sirf reference number hum rakhte hain, bank details nahi. Payment processor ke liye data encrypted pass hota hai.

Haan, session cookies aur analytics cookies use hote hain. Third-party tracking strictly block hai. Cookie settings apne browser mein control kar sakte ho ya cookie banner se opt out kar sakte ho.

Agar koi breach ہو, hum 72 ghanton ke andar notification dete hain. Affected users ko directly email ya SMS jayega. Hamara incident response team immediate action lega.

Account closure ke 90 days baad tamam personal data permanently delete ho jata hai. Transaction logs anonymized reh sakte hain legal compliance ke liye, lekin aapse linked nahi hote.

Bilkul nahi, jab tak aap explicitly consent na do. Aap anytime apne privacy settings mein marketing communications disable kar sakte ho.

fecl3 sirf supported Pakistan regions mein services deta hai. International access ke liye separate terms apply ho sakte hain — help center mein check karien.